All policies on this page are fictional examples. A real pet-care business should replace them with locally compliant policies reviewed for its services, insurance, contracts, and operating area.
Meet-and-Greet
A sample complimentary meeting is required before the first reservation to review pets, routines, access, supplies, veterinarian information, and emergency contacts.
Reservations and Deposits
Dates are not confirmed until the client agreement and any required deposit are received. Holiday periods may use separate deadlines and rates.
Cancellations
Sample policy: reservations canceled more than seven days before service may be credited or refunded; shorter-notice cancellations may be partially or fully chargeable.
Access and Keys
Door codes and keys should be handled through a secure process. Never submit codes through the public demonstration contact form.
Weather and Safety
Walks may be shortened or converted to indoor enrichment when heat, cold, smoke, lightning, ice, or other conditions make outdoor activity unsafe.
Medication and Veterinary Care
Only preapproved tasks within the sitter’s training and legal scope are accepted. Emergency veterinary authorization and payment instructions should be documented before service.