HomeVault · by Streetwise Software Online · SWSO
Refund & Cancellation Policy
This policy explains how cancelling and refunds work for HomeVault subscriptions. It is part of our Terms of Service.
The essentials
- Cancel any time, online, in one step. No phone call, email or cancellation fee.
- You keep full access until the end of the billing period you have paid for (the month, or the year on yearly billing), and you are not charged again.
- The 15-day free trial needs no card and never turns into a paid plan by itself. There is no free plan.
- When a trial or a paid subscription ends, your account becomes export-only for 7 days so you can download all of your data, and is then permanently deleted.
How to cancel
- Sign in and open Plan & billing.
- Press Cancel subscription. That's it: the cancellation is confirmed on screen straight away.
You can also cancel in the Stripe billing portal ("Manage billing" on the same page) or by emailing [support email] from your account email address. Deleting your account cancels the subscription too.
What happens after you cancel
Your plan stays active until the end of the current paid billing period (the month, or the year on yearly billing). After that, your account becomes export-only: you can sign in, download all of your data in every export format, subscribe again, or delete the account yourself. Seven days after the paid period ends, the account and all of its data are permanently deleted unless you subscribe again before then. The deletion date is shown in the app.
Refunds
Subscriptions are billed in advance, monthly or yearly. Because you can cancel at any time and keep access until the end of the paid period, we do not normally refund part-months or part-years. We do refund in these cases:
- First payment: if you are not happy, ask within 7 days of your first paid charge and we will refund that charge in full.
- Billing mistakes: duplicate charges, charges after a cancellation that took effect, or a charge for the wrong plan are refunded in full.
- Our changes: if we materially reduce what your plan includes or close the Service, we refund prepaid time you can no longer use.
- Where the law requires it.
To ask for a refund, email [support email] from your account email address. Approved refunds go back to the original payment method through Stripe; banks usually show them within 5 to 10 business days.
Changing plans
You can move to a different paid plan at any time. The new price and the date it starts are shown before you confirm the change.
Price changes and reminders
- We email you at least 7 and no more than 30 days before a new price applies to you, with instructions for cancelling.
- Once a year, 25 to 40 days before each 12-month anniversary of your subscription (on yearly billing, before each yearly renewal charge), we remind you that it renews automatically, at what price, and how to cancel.
Failed payments
If a renewal payment fails, Stripe retries it and emails you. If it still cannot be collected, the subscription ends and your account becomes export-only for 7 days before it is deleted, as described above. No late fees are charged.
Questions
Email [support email]. If you think you were charged by mistake, please contact us before disputing the charge with your bank so we can fix it quickly.