Freshness, Delivery & Refunds

Effective October 19, 2026

Flowers are fresh and seasonal, so our policy is a little different from a regular shop. Here is how it works.

Arrangements and bouquets

• If your flowers arrive damaged or are not fresh, contact us within 24 hours of delivery or pickup with a photo. We will replace the arrangement or give you a refund or store credit.
• Because flowers are perishable, we cannot accept returns for change of mind.
• Seasonal flowers vary. If a bloom is unavailable we substitute one of equal or higher value in the same style and colors, unless you ask us not to when you order.

Delivery

• Please give a correct address and a phone number for the recipient. If nobody is home we leave the flowers in a safe, shaded spot or call to arrange redelivery; a second delivery attempt may carry the delivery fee again.
• Delivery fees are shown before you pay.

Weddings and events

• A deposit reserves your date; it is stated in your event agreement and is non-refundable once we have turned down other bookings for that date.
• Final payment and final changes are due by the date in your agreement (usually 14 days before).
• Cancel after final payment: we refund anything not yet ordered or prepared.

Subscriptions

• Subscriptions renew on the schedule you choose. We remind you before each renewal if you prepay for more than a month.
• You can pause or cancel online, by email or by phone before your next billing date, and you will not be charged again.

Gift cards

No expiry and no fees; balances of $5 or less can be paid out in cash on request.

Questions

Call (970) 555-0136 or email hello@example.com.

Effective date: October 19, 2026.