Scheduling, Cancellations & Refunds

Effective October 19, 2026

We want booking us to be easy and fair. This policy explains how scheduling, cancellations, billing and our workmanship promise work.

Booking and quotes

• Requests sent through this website are not a confirmed booking until we confirm a day and arrival window with you by phone, text or email.
• Estimates and the online estimator are a guide based on typical times. You are billed for the actual time on the job at the rate we confirm with you, plus materials.
• If a job turns out bigger than expected, we stop and ask before going over the estimate.

Rescheduling and canceling

• You can reschedule or cancel free of charge up to 24 hours before your arrival window.
• If you cancel later than that, or we cannot get access when we arrive, we may charge a short-notice fee of up to one hour of labor. We will tell you the amount when we confirm your booking.
• If we need to reschedule (illness, weather, an emergency), we will tell you as early as we can and you will never be charged for it.

Materials

• Materials we buy for your job are billed at cost with the receipt.
• Unused, unopened materials can be left with you or returned to the store; if we return them we credit what the store refunds us.
• Special-order items that the supplier will not take back cannot be refunded.

Payment

Payment is due when the work is finished, unless we agree otherwise in writing. Any card surcharge is shown before you pay and never exceeds what Colorado law allows.

If something is not right

Tell us within 30 days of the visit and we will come back to look. If our workmanship caused the problem, we fix it at no labor charge.

This does not cover damage from misuse, normal wear, or parts and materials you supplied, and it does not limit any rights you have under Colorado law.

Questions

Call (970) 555-0148 or email hello@example.com.

Effective date: October 19, 2026.