Returns, Exchanges & Trip Cancellations
How cancellations, refunds and changes work.
Effective October 19, 2026
We want you out on the water and the trail with gear you love. Here is how returns, exchanges and guided trips work.
Returns and exchanges
- Unused gear in its original packaging can be returned within 30 days with your receipt for a refund to the original payment method, or exchanged.
- Without a receipt we can offer store credit at the current selling price.
- Sales tax is refunded with the item.
- We cannot accept returns of: used flies and terminal tackle, worn waders or boots, cut line, food, sale items marked final sale, and gift cards.
- Faulty gear is handled under the maker's warranty; we help you send it in.
Guided trips and classes
- A deposit reserves your date. Cancel more than 7 days before: full refund. Cancel 2 to 7 days before: 50% refund or move the date once. Less than 48 hours: no refund.
- If we cancel for unsafe river or weather conditions, you choose a new date or a full refund.
- Trip prices include every mandatory fee; licenses and tips are not included and are listed separately.
Gift cards
No expiry and no fees; balances of $5 or less can be paid out in cash on request.
Questions
Call (970) 555-0148 or email shop@example.com.
Effective date: October 19, 2026.