Reservations, Events & Refunds
How cancellations, refunds and changes work.
Effective October 19, 2026
We want every visit to be a good one. This policy covers reservations, private events, takeout and gift cards.
If your meal is not right
Tell your server or a manager while you are with us and we will fix it: a new dish, a different one, or taking it off the bill. For takeout, call us the same day on (970) 555-0148 and we will make it right with a replacement or a refund for that item.
Reservations
Reservations are free. If your plans change, please let us know as early as you can so we can offer the table to someone else. We hold a reserved table for 15 minutes.
Private dining, large groups and catering
- Events may need a deposit to hold the date. The amount, what it covers and the final-count deadline are written in your event confirmation.
- Cancel more than 14 days before the event: full refund of the deposit.
- Cancel 3 to 14 days before: the deposit is refunded minus any food or staffing costs we have already committed to, with receipts on request.
- Cancel within 72 hours: the deposit is kept, because food will already have been bought and prepared.
- If we have to cancel, you get a full refund.
Prices, service charges and tips
Menu prices online are the price you pay before sales tax. If we ever add a mandatory service charge (for example for large parties), it is included in the price shown and we explain who receives it, as Colorado law requires. Tips are always optional and go to our staff.
Gift cards
Our gift cards do not expire and carry no fees. A remaining balance of $5 or less can be paid out in cash on request.
Questions
Call (970) 555-0148 or email hola@example.com.
Effective date: October 19, 2026.